Terms & Conditions

Last updated: January 2026

These Terms & Conditions ("Terms") govern your use of SnusMe.io and all related services operated by Setas Group AB, Lidköping, Sweden ("SnusMe", "we", "our", or "us").

By accessing or using this website, placing an order, or using any of our services, you agree to be bound by these Terms.

1. Age Requirement

You must be at least 18 years old, or the legal age required to purchase nicotine or tobacco-related products in your country, state, or jurisdiction, to use this website and purchase products from SnusMe.

By using this website, you confirm that:

• You meet the legal age requirement in your jurisdiction
• You are legally permitted to purchase nicotine products
• All information you provide is accurate and truthful

We reserve the right to refuse service, cancel orders, or request age verification documentation at any time.

2. Products & Intended Use

SnusMe sells nicotine pouches, snus, and related products intended exclusively for adult consumers.

Products sold on this website:

• Are not intended for minors
• May contain nicotine, which is an addictive substance
• Should be used responsibly

Customers are solely responsible for ensuring that products ordered from SnusMe are legal to import, possess, and use in their destination country.

3. Orders & Acceptance

All orders placed through SnusMe are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order
• Limit quantities
• Reject suspicious or fraudulent transactions
• Refuse orders from regions where regulations or shipping restrictions apply

An order confirmation email does not constitute final acceptance of an order.

4. Pricing & Payment

All prices displayed on the website are shown in the selected currency and may exclude local taxes, customs duties, import VAT, or other destination-country charges.

Customers are fully responsible for:

• Import duties
• VAT
• Customs clearance fees
• Local taxes
• Any other governmental charges

We reserve the right to update pricing, product availability, or descriptions at any time without notice.

5. Shipping & Delivery

We ship worldwide where legally permitted.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery delays may occur due to:

• Customs inspections
• Courier disruptions
• Local postal delays
• Weather events
• Regulatory issues
• High shipping volumes

SnusMe is not responsible for delays caused by third-party carriers or customs authorities.

Risk of loss transfers to the customer once the shipment has been handed over to the shipping carrier.

6. Customs, Import Restrictions & Seizures

Customers are solely responsible for understanding and complying with all local laws and import regulations regarding nicotine products.

SnusMe is not responsible for:

• Customs seizures
• Import refusals
• Destroyed shipments
• Returned packages
• Regulatory restrictions
• Additional import charges

No refunds will be issued for orders seized, rejected, abandoned, or destroyed by customs authorities or government agencies.

7. Returns, Refunds & Cancellations

Due to the nature of nicotine and perishable products, we generally do not accept returns.

Orders may only be cancelled before dispatch.

After shipment:

• Orders cannot be cancelled
• Opened products cannot be returned
• Returned packages may not qualify for refunds

Refunds may be granted solely at our discretion in cases involving:

• Incorrect items
• Damaged products
• Shipping errors caused directly by us

Customers must contact support within 7 days of delivery regarding any issues.

8. Product Freshness Policy

Unless otherwise stated, products sold at regular price will generally have a reasonable remaining shelf life at the time of dispatch.

Discounted, clearance, or campaign products may have shorter expiration periods.

9. User Conduct

You agree not to:

• Use the website unlawfully
• Attempt unauthorized access to systems or accounts
• Interfere with website functionality
• Upload malicious software or code
• Abuse, harass, or threaten staff or other users
• Use automated scraping tools, bots, or crawlers without permission

We reserve the right to restrict or terminate access for violations of these Terms.

10. Intellectual Property

All content on SnusMe.io, including:

• Logos
• Branding
• Graphics
• Images
• Product descriptions
• Text
• Website design

is the property of Setas Group AB or its licensors and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, SnusMe and Setas Group AB shall not be liable for:

• Indirect damages
• Lost profits
• Business interruption
• Delivery delays
• Customs-related losses
• Data loss
• Third-party service failures

Our total liability shall never exceed the amount paid for the affected order.

12. Disclaimer

All services and products are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not guarantee:

• Continuous website availability
• Error-free operation
• Uninterrupted access
• Compatibility with all devices or browsers

13. Privacy & Data Protection

We process personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Information collected may include:

• Name
• Address
• Contact information
• Order history
• Payment-related metadata
• IP address and device/browser information

We use this information to:

• Process orders
• Provide customer support
• Prevent fraud
• Improve our services
• Comply with legal obligations

We do not sell personal data to third parties.

For more information, please review our Privacy Policy.

14. Cookies

SnusMe.io uses cookies and similar technologies to:

• Improve website functionality
• Store preferences
• Analyze traffic
• Prevent fraud
• Enhance customer experience

By using the website, you consent to our use of cookies in accordance with our Cookie Policy.

15. Third-Party Services

This website may contain links to third-party websites, payment providers, or external services.

SnusMe is not responsible for:

• External content
• Third-party policies
• Availability of third-party services
• Actions or omissions of external providers

16. Account Security

If you create an account on SnusMe.io, you are responsible for:

• Maintaining confidentiality of login credentials
• Restricting access to your account
• All activity occurring under your account

You must notify us immediately of any unauthorized use.

17. Force Majeure

SnusMe shall not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including:

• Natural disasters
• War
• Cyberattacks
• Government actions
• Carrier disruptions
• Labor disputes
• Technical failures
• Internet outages

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Sweden.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Swedish courts.

19. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of updated Terms.

20. Contact Information

Setas Group AB Lidköping, Sweden

Website: https://snusme.io
Support: support@snusme.io
General inquiries: info@snusme.io